FAQs

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To help our users with any questions you might have, we have put together the following Frequently Asked Questions. If your question is not covered below, please contact us and a representative from our team will gladly assist you.

Banking FAQ

Q What happens if my Debit/ATM card is lost or stolen?
A

Call the bank immediately and we will close the card. If the bank is closed, leave a message, and also call the phone number on the back of the card immediately. Your card will be closed. Review the transactions to see if it was used by any one. We will issue you a new card. With “Card @ Once”, we have instant issue cards, so you will not have to wait for a new card. Call our customer service department at 1-888-906-3125 for details.


Q How do I make a deposit to my account from a remote location?
A

You can do most of your banking by using direct deposit or ACH (Automated Clearing House) transactions. First Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that’s best for you. We also offer First Mobile Deposit through our First Mobile banking. (Some fees and restrictions apply.)


Q Are wire transfers possible to and from my First Bank checking account?
A

Yes! Funds can be transferred to and from First Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at 1-888-906-3125 for details.


Q How frequently is my First Bank information updated?
A

First Bank updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated every day to reflect all account activity.


Q Can I do all of my banking with First Bank?
A

Yes! Thanks to the convenience of Direct Deposit, ATMs, First Mobile, and First Mobile App, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.


Q Is interest paid on First Bank checking accounts?
A

Yes! If you want a checking account that pays a market rate of interest, check out our Checking Account Options.


Q Can businesses have accounts at First Bank?
A

Yes! Visit our Business Banking page.


Q Do you have mobile banking?
A

Yes! You can set-up Mobile Banking on your smart phone, your iPad or Tablet using the First Mobile app. Search for the app under First Bank Sterling Ks. You will need to already have enrolled in online banking and have your username and password for the app. Online, you can set up alerts to come to you phone for balances, or certain parameters for deposits or checks. Our app allows you to check your balances on all of your accounts, transfer funds, or pay bills. We also have First Mobile Deposit which allows you to make a deposit of a check by taking a picture of that check through your app. (Some fees and restrictions apply.)


Q Can I get information about my account by phone?
A

Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices.


Q How do I set up Direct Deposit of my payroll check?
A

After your First Bank checking application has been approved, you will receive First Bank’s routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.


Q Are First Bank deposit accounts FDIC insured?
A

Yes! Each individual customer at First Bank is insured by the FDIC up to $250,000.


Security FAQ

Q I’d like to know more about the security methods you have implemented. Where can I read more?
A

For a more detailed description of the security features in our Online Banking System, please see our Online Banking System Security Overview.


Q What about information that is stored? Is it encrypted as well?
A

Information stored on our system is also encrypted using at least 128 bits.


Q I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
A

Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.


Q What about filling applications out online? How secure is that?
A

Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.


Q I’m still hesitant about banking online. Can other people see my account information?
A

Your account information is just as secure as it is at your physical brick and mortar bank. We’ve taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.


Online Banking FAQ

Q Do you offer electronic statements for my accounts?
A

Yes! We offer E-statements, just another service for your convenience. It’s a safe and secure way to receive your statements!!! And you can download them to your computer or print them off in the privacy of your own home. Just sign up under the e-statements tab within your online banking account.


Q Can I look at all of my transactions at any time?
A

Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week! With First Mobile, you can check balances, transfer funds, make deposits and pay bills whenever and wherever you are.


Q How frequently is my First Bank information updated?
A

First Bank updates all customer information nightly. Whether you access Online Banking, or contact us directly, your account information is updated nightly to reflect all account activity.


Q How do I access Online Banking?
A

A Go to www.first-bank.net and click on “Sign Up”. Fill out the application completely and click submit. You will receive a welcome email with instructions. Once you have completed the steps that are outlined, you are ready to start using our online banking (www.first-bank.net). On the application you may sign up for Bill Payment or you may do that after you log into your account. You may also take advantage of Text Banking and E-Statements.


Mobile Banking FAQ

Q What if I lose my phone?
A

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your First Bank Online username and password. However, to be safe, you should contact First Bank as soon as possible at 1-888-906-3125.


Q Is there a fee for Mobile Banking?
A

There is no fee for the use of the First Mobile App. There are fees and restrictions if you use the First Mobile Deposit. Call our customer service department at 1-888-906-3125 for details.


Q Is Mobile Banking secure?
A

First Bank offers extensive security features to ensure that you can conduct your banking in a safe and private online environment. Our Mobile App is just as secure as our First Bank Online Banking service. Anything you do while logged on to the App is encrypted by industry-standard SSL encryption, preventing cell phone “scanning” or other attempts to eaves-drop.


Q What is Mobile Banking?
A

Mobile banking allows you to access your accounts with your mobile device (smart phone, iPad or tablet) anytime, anywhere. Our Mobile App is available by searching for “First Bank Sterling Ks”. With First Mobile, you can check balances, transfer bunds, make deposits and pay bills. This is a convenient, safe technology to meet your banking needs.


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Online & Mobile Banking

Mobile App, Text banking, E-Statements, Alerts and Notifications, Mobile Deposits.

Personal Banking

From traditional checking and savings accounts to loans and CDs, First Bank is your community banking partner

Business Banking

We support our community and local business with a full suite of business banking and loan services.

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