Many banks claim to have "excellent customer service" or to be invested in their community. But how many can walk the walk and support these claims with facts?
Have you heard about our recent Banky™ Award:
First Bank Recognized as One of the Nation's Top Extraordinary Banks for Third Consecutive Year
Sterling, Kan., September 21, 2024 — First Bank, a key financial institution in Rice County, has been named one of the top extraordinary banks in the United States by The Institute for Extraordinary Banking™ for the third consecutive year.
The bank received the prestigious Banky™ Award, honoring its dedication to strong community banking. This award highlights leading community banks nationwide, guiding consumers toward the best financial institutions in their neighborhoods.
"Being recognized as a Top Extraordinary Bank reaffirms what I’ve known for years: First Bank is truly special," said Jeff Laudermilk, President and CEO of First Bank. "Our employees and customers are our greatest assets. Their support has helped us grow into one of the largest and strongest banks in the region."
Laudermilk emphasized that the selection by independent banking experts—based on criteria such as philanthropy, customer service, leadership, workplace culture, and financial literacy—validates First Bank’s commitment to excellence. "We will continue to build on this distinction and strive for improvement. Our goal remains clear: to protect our depositors’ funds and support our community's growth and prosperity."
The Extraordinary Banking™ Awards highlight the critical yet often under appreciated role that local community banks play in the national economy. Without strong local banks, small businesses and families may lack the essential support needed for thriving communities.
Roxanne Emmerich, Chair and Founder of The Institute for Extraordinary Banking™, spoke at the awards ceremony, stating, "Community banks are the backbone of America. They are essential to keeping communities vibrant. When a community bank departs, small businesses struggle, and jobs are lost. A robust community is supported by a strong local bank that understands its unique needs."
First Bank’s ongoing recognition underscores its commitment to community service and the vital role it plays in the local economy.
We are here for all of your banking needs. First Bank is proud of the services we offer and the way that we offer them. Out communities are filled with customers that know our heart is to help.That is why we have generational repeat customers.
But don't take our word for it; here's what our customers have to say.
Customer Testimonials
“You guys have that small town feel with big town professional services. When you go in everyone knows you and appreciates your business. My father and our kids have accounts with you. It’s really generational banking.”
- Chad H
"In 1978, when I was only 16 years old, I came into bank with my father to get a loan for cattle. My hands were shaking as I signed. The bank knew me, invested in me, and they guided me. I grew my cattle, grew my land, and grew my loans. Now with success, the other banks who didn’t want to take a risk on me have come calling with lower interest rates. I just tell them ‘No thanks’, I’ll stick with the bank that stuck with me. I’m staying local where I see staff serving on boards of local groups, where we invest in the communities that made us. I’m good right where I’m at, with First Bank."
- Todd Z
"When I call on First Bank, I know they will provide me with timely and accurate information. They are always ready to do business and provide me with valued suggestions to aid in my decision making. Because of this I have been doing business with First Bank since Jesus was born. No need to move. Grateful for the longevity of the staff and consistent relationships they provide me."
- Gene Z
"When Coronavirus hit, we were like most businesses, totally unprepared to face the uncertainty of what was to come. We were forced to lay off four employees and faced the likelihood of more layoffs. I read about the PPP loan but wasn't sure how to get started. Then came an email from First Bank. When questions came up, I got quick responses and was ready to submit my application on time. When the form was changed at midnight the night before, the corrected application was sent and it was submitted right away. We were approved and getting that loan was a game changer. Because of the funding from the loan, we were able to rehire all employees and make it through uncertain times. In 2021, I was contacted by First Bank and I was qualified for a second PPP loan. It is a relief to have this protection with all the uncertainty facing small businesses. Because we have built such a strong relationship over 18 years, First Bank is our only choice for banking."
- Anonymous Customer
“My husband and I found ourselves late in life. When he died, I was devastated and unsure of where to turn. First Bank stepped up in a big way. They guided me and helped coordinate with our attorney to make sure our affairs were in order. The staff went above and beyond what was expected. Knowing that I struggle to write with my right hand, they educated this technologically challenged customer how to bank online. When my identity was stolen, First Bank was the one to catch it and notify me before I saw it myself! When I call almost weekly to ask questions and check balances, they never treat me like a burden. They are happy to talk and treat me like family. When I moved away, I was able to keep banking with First Bank because of the care and dedication they provided. I tell everyone about First Bank and encourage my friends to bank there.”
- Barbara C
